Get help
Contact LegalPicsApp support
Support is staffed Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding the eleven U.S. federal holidays and their standard observed days. We target a first response within one business day; this is not a contractual SLA.
Advanced includes assisted customer-owned storage at rest with revocable temporary delegated access setup through this same support queue. LegalPicsApp compute processes evidence while application metadata remains in our database; firms separately pay AWS storage, request, transfer, and GuardDuty costs. Customer administrators remain inside the scan-tag trust boundary. Supported buckets are unversioned, so overwrite or deletion is unrecoverable and existing cases are not migrated. Do not send AWS credentials or evidence files to support.
For a privacy question that is not a data request, use the form below. For access, correction, deletion, or export requests, email privacy@legalpicsapp.com; the general support form is not the privacy-request channel.